GCP Comprehensive Support by Cloud Ace

	Bronze Support plan	Gold Support plan
Pricing (per month)	$0 Limited offer!	15% of the monthly billing
GCP Discount	3%	3%
Pay in Local Currency	✓	✓
Support Hours	Weekdays from 10:00 to 17:00	Weekdays from 10:00 to 17:00
GCP Architecture Support	╳	Recommendations based on Google best practices and Cloud Ace expertise and research (5 inquiries per month)
Problem Solving Support	✓	✓
Response Time	within 8 work hours	within 1 work hours
Contact Method	E-Mail	E-Mail,Phone & Zendesk
Number of Supported Users	1 user	5 users

This support responds to inquiries in the event of a GCP failure, general GCP usage methods and fees.

Targets GCP service failures. The bronze plan does not deal with problems caused by your usage and settings.
Isolating the main cause of the failure is the responsibility of the customer, and this support does not access the customer’s project or resource to investigate.
Only serious failures (P1) where the GCP service cannot be used, except during standard response hours will be handled, and will be handled via a dedicated and agreed service window.
Zendesk is a support ticket system that can be used from a web browser.

Customer Service MSP