GCP Comprehensive Support

by Cloud Ace

Given all the Services and Tools that Google Cloud Platform provides it can be quite hard to use it efficiently and to its full potential. We at Cloud Ace have experienced engineers who can you review your architecture, applications and anything else that you run on Google Cloud Platform, help you with technical problems and support you throughout your use.

In addition we offer you to pay in your local currency and give you a 3% discount on all GCP products!


Pricing (per month)	~~S$100~~ $0 Limited offer!	S$500	S$1000
GCP Discount	3%	3%	3%
Pay in Local Currency	✓	✓	✓
Support Hours	Weekdays from 10:00 to 17:00	Weekdays from 10:00 to 17:00	Weekdays from 10:00 to 17:00
GCP Architecture Support	╳	Recommendations based on Google best practices (1 inquiry per month)	Recommendations based on Google best practices and Cloud Ace expertise and research (5 inquiries per month)
Problem Solving Support	✓	✓	✓
Response Time	within 8 work hours	within 4 work hours	within 1 work hours
Contact Method	E-Mail	E-Mail	E-Mail & Phone
Number of Supported Users	1 user	2 users	5 users

This support responds to inquiries in the event of a GCP failure, general GCP usage methods and fees.

Targets GCP service failures. The bronze plan does not deal with problems caused by your usage and settings.
Isolating the main cause of the failure is the responsibility of the customer, and this support does not access the customer’s project or resource to investigate.
Only serious failures (P1) where the GCP service cannot be used, except during standard response hours will be handled, and will be handled via a dedicated and agreed service window.
Zendesk is a support ticket system that can be used from a web browser.

GCP Comprehensive Support

by Cloud Ace

Who is this Service Package for?

What is this Service Package about?

US$500 Google Cloud Credits

Get a 3% discount on all GCP services

Over 90% safisfaction rate

Service Tiers

Partner Billing

Custom Options

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