Why use a chatbot?

There are a lot of use cases for chatbot as they can be used in big variety of businesses. Implementing a chatbot is a great way to improve customer experience by creating a fast communication channel that can deliver service information, product information and many more.

On the other side of the spectrum there are chatbots that take in information and such as order requests and automatically forward it, speeding up sales processes. No matter what kind of business you are operating, there most certainly is a place where a chatbot can improve it.

Why build it with Dialogflow?

Dialogflow is one of Google Cloud Platform's tools that let you build chatbots. You can create rule based parts that can directly extract information depending on what the user request but most importantly make your chatbots smart through AI and Machine Learning.

As Dialogflow is running on Google Cloud Platform it has access to highly trained Machine Learning models that can be implemented to create chatbots that can hold natural conversations and improve quickly.

Dialogflow can accept and recognise various input methods such as voice and text on different devices and transmit the information to other Google Cloud Platform services for processing. The image below shows a typical conversational bot system architecture.